Four kinds of help, one front door
Ask your named contact for any of it. If they are not the right person they will introduce you to whoever is, rather than sending you a phone number.
Learning support
Academic skills workshops, one-to-one tutoring, and help with a specific assignment before it is due. Sessions are free, booked online, and usually available within 48 hours.
- Referencing, academic writing and study planning
- Maths and programming clinics each week
- Extra English support for students studying in a second language
Wellbeing and welfare
Confidential counselling with a qualified counsellor, and practical help with the things that actually derail a semester.
- Housing, budgeting and emergency assistance
- Work rights, and what to do about an employer who is breaching them
- Referral to external medical and legal services where we are not the right people
International student support
A dedicated adviser for students on a student visa, who understands the conditions rather than guessing at them.
- Visa condition, attendance and course progress requirements explained plainly
- Airport pickup and first-week accommodation help
- Overseas Student Health Cover questions
Careers and placement
Resume review, interview practice and employer introductions, plus the arranged industry placement in the final year of the degree.
- 120-hour placement arranged by us, not left to you to find
- Portfolio review before you start applying
- Alumni introductions in the local IT and business community
Nobody should fail a course quietly
Attendance and assessment results are reviewed every week, not at the end of term. When either slips past a threshold, a person is assigned and contacts you — that contact and what was agreed is recorded, so the next conversation starts where the last one finished.
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The trigger
Attendance below 80 per cent, a missed assessment, or a failed unit. Automatic, weekly, and the same threshold for everyone.
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The contact
A named staff member contacts you within three working days — phone first, then email. The point is to find out what is happening, not to warn you.
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The plan
Together you agree what changes: tutoring, a reduced load, a deferral, or a referral to welfare. It is written down and you get a copy.
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The follow-up
We check back on an agreed date. If it worked, the file closes. If it did not, we try something else rather than escalating straight to a warning.
Complaints and appeals
You can complain about anything we do, and appeal any academic decision, without it affecting how you are treated. Using this process does not cost anything and does not require a lawyer.
Raise it informally first, if you want to
Most things are fixed by talking to the teacher or your named contact. You are not required to try this first — you can go straight to a formal complaint if you would rather.
Formal complaint
Put it in writing to Student Services. We acknowledge within two working days, and a person who was not involved in the original decision assesses it. You get a written outcome with reasons within twenty working days.
Internal appeal
If you disagree with the outcome you can appeal to an independent internal panel. Your enrolment status does not change while an appeal is running.
External review
If you are still not satisfied, you can take the matter to an external body at no cost to you. We tell you which one applies to your situation, in writing, as part of the internal outcome — you should not have to go looking for it.
Reasonable adjustments
If you have a disability, a health condition or caring responsibilities that affect how you study, tell us at application or any time after. Adjustments are agreed in writing and reviewed each study period. Asking does not affect your admission.
Privacy
What you tell a counsellor stays with the counsellor. Welfare records are kept separately from academic records, and staff see only what they need to do their job.
Need to talk to someone?
Current students should contact their named adviser. Everyone else can start here.